Responsible Gaming at 1more — Play Smart, Stay Happy
At 1more, we believe healthy entertainment starts with self-awareness and smart choices. This page provides guides, self-control tools, and support resources to help you stay in control while using our platform.
1more's Commitment to Healthy Gaming
1more is an online entertainment platform built to bring enjoyment to users across Malaysia. We also recognise that gaming needs to be done with awareness and responsibility. We are committed to providing a safe, transparent environment that supports the well-being of our users.
Responsible gaming means playing within your means, setting realistic limits, and understanding that this form of entertainment should never lead to financial stress or disrupt your daily life. Our goal is to ensure every session on 1more stays fun and in control.
We provide a range of tools and resources to help you play responsibly. If you ever feel that gaming is starting to affect your daily life, please make use of our self-exclusion controls or reach out to our support team.
Recognise the Signs of Risky Behaviour
It's important to recognise early warning signs before gaming habits become a concern. Here are some signs to watch for in yourself or someone you care about:
- Borrowing money to fund gaming.
- Neglecting bills or basic needs to keep playing.
- Frequently exceeding your own set budget limits.
- Chasing losses by placing larger bets.
- Feeling restless or uneasy when not playing.
- Hiding gaming activity from family or friends.
- Neglecting work, family, or social responsibilities.
- Using play as an escape from stress or emotional problems.
If you identify any of the signs above in yourself, now is a good time to take precautionary steps. You don't have to face it alone — 1more and a number of support organisations are here to help.
How to Set Effective Time and Budget Limits
One of the most effective ways to stay in control is to plan your gaming session before you start. Here are some practical tips you can follow:
Decide how long you'll play before starting a session. Set a phone reminder or alarm so you don't lose track of time. Stick to that limit even when things are going well.
Set a fixed amount in MYR that you are comfortable spending on entertainment each week or month. Never use savings or money set aside for essential needs to play.
Take regular breaks while playing. Step away, have some water, do something else for a bit. Breaks help you make clearer decisions and avoid impulsive play.
Remember: healthy gaming means it stays a small part of your leisure activities, not the main focus. If you find it difficult to stick to the limits you've set, that's an important sign to seek support.
Self-Control Tools We Provide
1more provides several self-control tools to help users manage their gaming activity more effectively. Contact our support team at [email protected] to activate any of these options or to find out more:
Set a daily, weekly, or monthly maximum deposit in MYR that fits your budget. This limit helps keep your entertainment spending in check.
If you feel like you need a breather, you can request a temporary suspension of your account for a set period — whether that's a few days or a few weeks.
For those who need a longer break, you can apply for a full self-exclusion from the platform for an extended period, giving yourself time to regain balance.
Minor Protection
1more enforces a minimum age requirement 18 years old for all platform users. We take seriously our responsibility to ensure that minors are unable to access our services.
For parents and guardians, we encourage you to:
- Using parental control software on devices shared with children.
- Never share your 1more account login details with anyone, especially minors.
- Have open conversations with your children about online gambling and its risks.
- Ensuring that credit cards or bank accounts used for deposits are kept out of reach of children.
If you suspect that a minor has accessed our platform, please contact the 1more support team immediately at [email protected] for prompt action.
Keep Life in Balance and Seek Help When You Need It
Online gaming should be a small part of a balanced life — not something that takes over your time, thoughts, or finances. Keep other meaningful activities in your life: family time, hobbies, sports, social connections, and work.
If you or someone you know is struggling with gambling-related issues, remember that seeking help is a sign of strength, not weakness. Don't wait until things get worse.
Help & Support Resources
- 1more Support Team: Reach out to us at [email protected] — we can help you activate self-control tools or point you to the right resources.
- National Helpline: Contact Malaysia's government counselling helpline for free, confidential professional support.
- Counsellor or Psychologist: Book an appointment with a trained mental health professional for a personal assessment and support.
- Community Support Groups: There are peer support groups in Malaysia that can offer understanding and encouragement throughout the recovery process.
At 1more, we are committed to the well-being of our users. For any enquiries related to responsible gaming, visit our FAQ us or contact our customer support team directly.
Play Healthy, Enjoy Longer
Responsible gaming is the most enjoyable kind. Start your 1more experience with full awareness and self-control.