1more Privacy Policy — How We Protect Your Information
At 1more, user privacy is our priority. This policy clearly outlines what information we collect, how it is used, and the steps we take to keep your data safe and protected at all times.
Last Updated: January 2026
Information We Collect from You
When you register or use the 1more platform, we collect several categories of information to ensure our services run smoothly and securely for all users in Malaysia.
- Your full name, email address, and phone number provided during registration.
- Date of birth for age verification (minimum age requirement: 18 years).
- Username and encrypted password.
- Details of Malaysian local payment methods (online banking, e-wallets) used for deposits and withdrawals in MYR.
- Transaction history records for audit and security purposes.
- Device type, operating system, browser version, and screen resolution.
- IP address and general location information for account security purposes.
- In-platform activity records such as games played, session duration and settings preferences.
- Error logs and diagnostic data for service improvements.
How This Information Is Used
1more uses the information collected solely for legitimate and transparent purposes. We do not sell your personal data to third parties for external advertising or marketing.
- Account management: Verifying your identity, processing deposits and withdrawals in MYR, and ensuring the security of your account.
- Service delivery: Running the gaming platform, displaying relevant content and delivering a better user experience.
- Communications: Sending important account notifications, platform promotions, and policy updates via email or app notifications.
- Security and fraud prevention: Detecting suspicious activity, preventing fraud, and ensuring compliance with applicable regulations.
- Platform improvements: Analysing aggregated usage patterns to continuously improve the quality of 1more's services.
- Legal compliance: Meeting the legal and regulatory obligations applicable to online entertainment platforms in Malaysia.
Cookies & Tracking Technologies
The 1more platform uses cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device when you visit our platform.
Types of Cookies We Use
- Essential cookies: Required for core platform functions such as login, session management and security. These cookies cannot be disabled.
- Preference cookies: Saves user preferences such as language selection and display options for a more convenient experience on return visits.
- Analytics cookies: Collecting anonymised usage data to help us understand how users interact with the platform and identify areas for improvement.
- Session cookies: Automatically deleted when you close your browser. Used to maintain continuity across your gaming session.
You can manage or disable non-essential cookies through your browser settings. However, disabling essential cookies may affect platform functionality.
Data Security & Information Storage
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration or destruction.
All data transmitted between your device and 1more's servers is protected with the latest SSL/TLS encryption.
Your data is stored on servers protected by firewalls, intrusion detection systems and round-the-clock monitoring.
Active account data is retained for the duration your account remains active. Following account closure, data is kept for the minimum period required by law before being securely deleted.
Only authorised 1more staff who require data access to carry out their duties are permitted to access users' personal information.
We only share information with third parties in limited circumstances: with payment service providers to process MYR transactions, with authorities when required by law, or with technical service providers bound by confidentiality agreements. 1more does not sell or rent users' personal data to any third party.
Your Rights as a 1more User
As a 1more platform user, you have the following rights regarding your personal data. You may submit any request via our support email.
- Right to Access: You have the right to request a copy of the personal information we hold about you. Requests will be processed within 14 working days.
- Right to Rectification: If any of your information is inaccurate or out of date, you have the right to request a correction. You can also update much of your profile information directly through your account settings.
- Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data. Please note that some data may need to be retained for legal compliance purposes or to resolve any outstanding disputes.
- Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances, such as when you are disputing the accuracy of that information.
- Right to Withdraw Consent: For marketing communications, you may withdraw your consent at any time by using the unsubscribe link in our emails or through your account settings.
To submit any request relating to your privacy rights, please contact the 1more support team at [email protected]. We are committed to responding within a reasonable timeframe.
Policy Changes & How to Contact Us
1more reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Users will be notified of any significant changes via email or in-platform notification before those changes take effect.
We encourage you to review this page periodically to stay informed about how we handle your personal data. Continued use of the 1more platform following any changes constitutes acceptance of the updated policy.
Contact Us for Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or how 1more handles your personal data, please contact us:
Support Email: [email protected]
You may also visit the FAQ us for further information, or Responsible Gaming for responsible platform usage guidance.
Your Data Is Safe with Us
1more is committed to transparency and data security. Sign up with confidence and enjoy the best entertainment experience in Malaysia.